HeyHey Money Back Guarantee

Shop with Confidence!

Get the item you ordered or get your money back

 

How HeyHey Online Money Back Guarantee Works

Contact us

If your item hasn’t arrived or is significantly different to what was described on the product page, please leave a message on the website or send us an email to info@heyhey.com.au, our Customer Service Team to repond to you within 24 hours.

We'll Get Your Money Back Fast!

We’ll respond within 24 hours and, if you haven’t received what you ordered, we’ll quickly refund you through PayPal.*

Need Some Help?

Have a look at some frequently asked questions below or contact our Customer Service Team

 

Frequently Asked Questions

Do I need to pay extra for the HeyHey Online Money Back Guarantee?

HeyHey Online Money Back Guarantee is free and automatically covers eligible purchases on ebay.com.au. Please refer to the HeyHey Online Money Back Guarantee policy page for eligibility details.

What’s covered by the eBay Money Back Guarantee?

Most transactions on HeyHey Online (heyhey.com.au) are covered by the HeyHey Online Money Back Guarantee when paid with PayPal or a credit or debit card through the seller’s Internet merchant account. However, some exclusions apply. Please refer to the HeyHey Online Money Back Guarantee policy page for details of exclusions.