What are my payment options?

Online purchases are made easy and secure with a selection of payment options - Zip Pay, Openpay, Afterpay, PayPal, Bank Transfer, and Credit card (Visa, MasterCard, and American Express). Unfortunately, we cannot accept gift vouchers or store credit for online purchases.

Is buying online safe?

Yes. Our website uses Secure Sockets Layer technology from GoDaddy and the PayPal secure payment gateway. All purchases are GST inclusive and invoiced. Personal information is handled in accordance with our Privacy Policy.

Are there benefits to registering with HeyHey.com.au?

Yes. Registered users benefit from member pricing and faster checkout with pre-filled details.

What happens after I have completed payment online successfully?

You’ll receive an order confirmation email. Orders are typically shipped within 1–2 working days via Australia Post. Please ensure your delivery address is current and correct.

Can I provide a different delivery address to the billing address?

Yes, you can. However, each order can only be delivered to one address. To ship to multiple addresses, place separate orders.

How do I track my order online?

Visit our 'Track My Order' page or email support@heyhey.com.au to request your tracking number.

Will my order, which includes a few items, be delivered in the one box?

Not always. Items may be packed in separate boxes and delivered at different times.

Can I choose to pick up my order?

Yes. Contact us at support@heyhey.com.au to arrange pick-up from our Carrum Downs, VIC 3201 warehouse.

What can I do if I have a problem with my new items?

Please email support@heyhey.com.au. We’re committed to resolving any issues and ensuring your satisfaction.

What is HeyHey.com.au’s online refund policy?

Please refer to our Returns page at https://www.heyhey.com.au/pages/returns for full details.

What if I receive a damaged parcel, wrong items, or don't receive my order at all?

Email support@heyhey.com.au if your order is damaged, incorrect, or missing. You can also refer to https://www.heyhey.com.au/pages/returns.

Why should I trust and purchase products with HeyHey.com.au?

We are a Melbourne-based kitchenware and electrical goods wholesaler with over 20 years of experience and an A+ reputation. We’re committed to offering high-quality, budget-friendly products.

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We’d love to hear from you! Just fill in the form and we’ll be in touch shortly.

Contact us

Your satisfaction is our top priority. Our friendly customer service team is always available to help you. If you have a question or a query, you can reach out to us by filling the form or sending us an email

support@heyhey.com.au

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