At Heyhey, we are committed to providing you with high-quality products that meet your expectations. Our customer service warranty policy ensures your satisfaction with every purchase. Please review the following terms and conditions:

1. Product Description and Suitability Guarantee:

We guarantee that all items supplied by us are accurately described and suitable for their intended purpose, whether general or specific.

2. Compliance with Australian Consumer Law:

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. In the event of a major failure, you have the right to a replacement or refund. For minor issues, you are entitled to have the goods repaired, and if repair is not feasible, a replacement will be provided.

3. Warranty Coverage:

You benefit from either a 90-day replacement warranty or a 1-year manufacturer's warranty, whichever offers greater coverage. Subject to the terms and conditions outlined in this warranty, if your goods are found to be defective within 12 months of purchase, you have the option to return the item for repair. If the issue is major and cannot be rectified, a replacement or full refund will be provided.

4. Commencement of Warranty Period:

The applicable warranty period of 12 months begins from the date the product is delivered to your specified address. In case of damage or defects upon delivery, please provide photos for verification.

5.Validation Process for Returns:

Before returning the unit for repair, replacement, or refund, your report must be validated by one of our representatives. We strive to address any issues promptly and efficiently to ensure customer satisfaction.

6. Contact Us:

For inquiries, suggestions, advice, or complaints, please don't hesitate to contact us. Reach out to support@heyhey.com.au to get in touch with our dedicated customer service team.