FAQs

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit card (Visa, MasterCard and American Express), PayPal and Bank Transfer. Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.

For Bank Transfer:

Bank: Australia and New Zealand Banking Group Limited (ANZ)

Account Name: SOGA INTERNATIONAL PTY LTD BSB: 013 241 Account No: 2174 13965

 

Is buying online safe?

The website employs the latest in Secure Sockets Layer technology from GoDaddy, PayPal secure payment gateway to secure our payment systems. All items sold are GST inclusive and invoices are issued with all purchases.

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales customers online service nationally.

Please also refer to our Online Safety for more information.

 

Are there benefits to registering with HeyHey.com.au?

When you Create An Account with us, you'll benefit from member price. Log in and your registered details automatically appear in the Checkout form.

 

What happens after I have completed payment online successfully?

After you place an order with us, you'll receive an order confirmation email with the details of your order. If you have any queries regarding your purchase, please contact us via email info@heyhey.com.au.

Now 99% of our items are sending out daily through Australian Post. It is one of the most reliable and fast delivery options. We are organising some other delivery alternatives and hopefully, they would be available very soon.

We will ship the item in 1-2 working days after received your payment. Make sure your registered address is correct and current. As we can deliver the items to you successfully.

 

Can I nominate a different delivery address to the billing address?

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

 

How do I track my order online?

Please send you inquiries via email info@heyhey.com.au, we will advise you tracking number through email.

 

Will my order, which includes a few items, be delivered in the one box?

On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.

 

Can I choose to pick up my order?

When buying online, you have the option to pick up your order. Please contact us via email info@heyhey.com.au, our warehouse located in Carrum Downs 3201 Australia. We can arrange you picking up your items.

 

What can I do if I have a problem with my new items?

Your satisfaction is always our top concern. If your are not satisfied in anyway with your purchase, Talk to us! Please contact us via email info@heyhey.com.au, we would like to provide quality services to suit your needs.

 

What is HeyHey.com.au’s online refund policy?

Purchases made by mistake or for any other reason can be returned for a refund or a replacement within 14 days if in original package and unused condition. Refund will be given minus the original postage and handling fee and minus 5% administration fee. Return postage cost is the responsibility of the buyer.

We are trying our best to resolve any problems occurred during servicing our valued customers. Please feel free to contact us for your Suggestion, Advice or even Complaint.

 

What if I receive a damaged parcel, the wrong items, or don't receive my order at all?

If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified timeframe, please contact us via email info@heyhey.com.au

 

Why should I trust and purchase products with HeyHey.com.au?

HeyHey.com.au is a Kitchenware/ Electrical goods wholesaler located in Melbourne, A+ Grade reputation among our valued customers.