FAQs

What are my payment options?

Online purchases are made easy and secure with a selection of payment options - Zip Pay, Openpay, Afterpay, PayPal, Bank Transfer, and Credit card (Visa, MasterCard, and American Express), PayPal and Bank Transfer. Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.

  • For Bank Transfer (Australian Customers):
  • Bank: Australia and New Zealand Banking Group Limited (ANZ)
  • Account Name: SOGA INTERNATIONAL PTY LTD
  • BSB: 013 241
  • Account No: 2174 13965

     

    • For Bank Transfer (NZ Customers): 
    • Bank: Australia and New Zealand Banking Group Limited (ANZ) 
    • Account Name: SOGA INTERNATIONAL PTY LTD
    • Account No: 01-0129-0958455-00



    Is buying online safe?

    The website employs the latest in Secure Sockets Layer technology from GoDaddy, PayPal secure payment gateway to secure our payment systems. All items sold are GST inclusive and invoices are issued with all purchases.

    Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales customers with online service nationally.


    Are there benefits to registering with HeyHey.com.au?

    When you create an Account with us, you'll benefit from member price. Log in and your registered details automatically appear in the Checkout form.


    What happens after I have completed payment online successfully?

    After you place an order with us, you'll receive an order confirmation email with the details of your order. If you have any queries regarding your purchase, please contact us via email support@heyhey.com.au.

    Now 99% of our items are sending out daily through the Australian Post. It is one of the most reliable and fast delivery options. We are organizing some other delivery alternatives and hopefully, they would be available very soon.

    We will ship the item in 1-2 working days after received your payment. Make sure your registered address is correct and current. As we can deliver the items to you successfully.



    Can I provide a different delivery address to the billing address?

    You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.


    How do I track my order online?

    Please go to our “Track My Order” page to see instructions. Alternatively, please send your inquiries via email support@heyhey.com.au, we will be glad to provide your tracking number through email.


    Will my order, which includes a few items, be delivered in the one box?

    On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.


    Can I choose to pick up my order?

    When buying online, you have the option to pick up your order. Please contact us via email support@heyhey.com.au, our warehouse is located at Carrum Downs 3201 Australia. We can arrange a pick up for your items.


    What can I do if I have a problem with my new items?

    Your satisfaction is always our top concern. If you are not satisfied in any way with your purchase, please contact us via email support@heyhey.com.au for assistance. It is our intention to provide only the highest quality items.



    What is HeyHey.com.au’s online refund policy?

    Please refer to our ‘Returns’ page https://www.heyhey.com.au/pages/returns to see the details about our return policy.


    What if I receive a damaged parcel, wrong items, or don't receive my order at all?

    If you believe there is damage to the products you've ordered, incorrect items have been delivered, or your order didn’t arrive within the specified timeframe, please send us an email at support@heyhey.com.au

    You may also refer this page https://www.heyhey.com.au/pages/returns


    Why should I trust and purchase products with HeyHey.com.au?

    HeyHey.com.au is a Kitchenware/ Electrical goods wholesaler located in Melbourne, A+ Grade reputation among our valued customers. We commit ourselves to give you nothing but high-quality products. We’ve been in the business for more than 20 years. We’ve come a long way, so we know exactly which direction to take when supplying you with high-quality yet budget-friendly products.