SHIPPING AND HANDLING GUIDE
We believe our products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order. We send out our items daily via Australia Post, Fastway Couriers, Toll, TNT, and Couriers Please.
Through our exceptional shipping partners, the majority of Soga products offer Free Shipping, while other brands offer Low Cost Shipping and 24-Hour Dispatch. After receiving complete payment, orders are typically shipped out of our warehouse the following working day.
SHIPPING ADDRESS GUIDE
- Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout. If you've created an account in Heyhey.com.au, you can select an address from your account. Just sign in to your account before proceeding to checkout.
- Please make sure your registered address and contact number are correct and current (No Post Office Boxes, GPO Box, Mail Bags), as we take no responsibility for items sent to old addresses.
- Please include a business name if the product will be delivered at a business address.
- Please make sure there is someone home on the expected date of delivery. If no one is home when your order arrives, if the courier is Australia Post, a notification will be left in your mailbox for you to pick up your parcel in your local Post Office. If your item was shipped through Fastway, a notification will be made in advance. A re-delivery cost will occur if you are not home at the arranged time.
GENERAL SHIPPING TIME FRAME
- Shipment will take 2-3 business days if the given address is within Victoria, 3-5 business days if within NSW and SA, 7-10 business days if within WA and NT.
- The ETA will be given by the courier for reference. But for some instances, delivery might take longer than expected due to various reasons. If the package is not within the timeframe given, please refer to our ‘track your order’ page to see instructions on how to get the latest shipment update. If you’re unable to locate the tracking number of your order, feel free to contact us for assistance at firstname.lastname@example.org.