Do you offer Australia-wide shipping?

Yes, we provide fast Australia-wide shipping on all orders.

Do your products come with warranty?

Yes, all products come with a local Australian warranty.

SOGA Brown Ceramic Ornament (11x12cm) Home Decor

Name: SOGA Brown Ceramic Ornament (11x12cm) Home Decor
Brand: SOGA
SKU: Ornament2955
Price: 33.50 AUD
Availability: InStock

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SOGA Brown Ceramic Ornament (11x12cm) Home Decor

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Product Description

Elegant brown ceramic ornament with modern minimalist design. Perfect for home, office, shelf, and tabletop decoration.

Key Features:

• Modern ceramic ornament
• Brown minimalist design
• Compact and stylish
• Suitable for home and office decor
• Durable ceramic material

Specifications:

• SKU: Ornament2955
• Material: Ceramic
• Color: Brown
• Gross Weight: 0.65KG
• Size: 11 x 12cm

Product Includes:

• 1 x Brown Ceramic Ornament (11 x 12cm)

View Full Product Details

$33.50

In stock

Ships to Australia

12‑Month Limited Warranty

SOGA Brown Ceramic Ornament (11x12cm) Home Decor

$33.50

Read Warranty Policy

Warranty Policy

At Heyhey, we are committed to providing high-quality products backed by clear warranty terms and compliance with Australian Consumer Law (ACL). Please review the following conditions:

1. Warranty Coverage

All products are covered by a 12-month warranty from the date you receive the item. If a defect or fault is reported:

Within 3 months of receipt: You may request a refund or replacement.
Beyond 3 months but within 12 months: You are entitled to a replacement only.
Warranty applies to manufacturing defects, faults in materials, or failures under normal use.

2. Australian Consumer Law (ACL) Rights

Our goods come with guarantees under the ACL that cannot be excluded:

Major failure: You are entitled to choose a refund or replacement.
Minor failure: You are entitled to a replacement.

Eligible for Warranty under ACL:

Product is faulty, defective, or unsafe.
Product does not match its description or advertised features.
Product is not fit for its intended purpose.
Product fails within a reasonable time despite proper use.

Not Eligible for Warranty under ACL:

Damage caused by misuse, neglect, accidents, or unauthorized modifications.
Normal wear and tear.
Issues arising from failure to follow care or usage instructions.
Change of mind or incorrect purchase.

3. Commencement of Warranty

The 12-month warranty period begins on the date the product is received at your delivery address.
If damage or defects are noticed upon receipt, please provide photos for verification.

4. How to Apply for Warranty

To lodge a warranty claim:

Contact us at support@heyhey.com.au with your order number, proof of purchase, and a description of the issue.
Provide photos or videos of the defect.
Our team will validate your claim and advise next steps.
Approved returns must be sent back in safe packaging. We will provide instructions for return shipping.

5. Customer Assurance

We aim to resolve warranty claims promptly and fairly. Your statutory rights under Australian Consumer Law apply in addition to this policy.

Shipping Policy

We ship daily across Australia with trusted carriers, offering free shipping and dispatch within 24 hours of payment. Tracking details and estimated delivery times are provided once your order is on the way.

Read Shipping Policy

Shipping policy

We’re committed to delivering not just great products, but great service. All orders are shipped daily via Australia Post and Couriers Please, with free shipping and dispatch within 24 hours of receiving full payment. Orders typically leave our warehouse the next business day.

We partner with trusted carriers to ensure reliable delivery across Australia. Tracking details and estimated delivery times are provided once your order is dispatched.

1. SHIPPING ADDRESS REQUIREMENTS

Please ensure your shipping address and contact number are accurate and current. We cannot be held responsible for parcels sent to outdated or incorrect addresses.

GPO Boxes and Mail Bags are not accepted.
If shipping to a business, please include the business name.
You may select a shipping address during checkout or from your saved addresses if you have an account with Heyhey.com.au.

2. DELIVERY TIMES

All orders are dispatched daily from our warehouse within 24 hours of receiving full payment. Delivery times vary depending on location and service type.

Domestic Delivery (Australia)

Metro areas (VIC, NSW, SA, QLD, TAS): 2–5 business days
Regional areas: 3–7 business days
Remote areas (Far North QLD, WA, NT): 7–14 business days

International Delivery (New Zealand)

7–15 business days

Important Notes

Delivery times are estimates only and may vary due to public holidays, weather events, or courier delays.
Tracking details will be provided once your order is dispatched.
If your parcel is delayed beyond the stated timeframe, please check our Track Your Order page or contact us at support@heyhey.com.au for assistance.

3. IF YOU’RE NOT HOME

Australia Post: A card will be left for collection at your local Post Office.
Couriers Please: You’ll receive a notification. If safe to do so, the parcel may be left at your premises. Otherwise, it may be taken to a Collection Point or local depot.

If redelivery is required:

You may request one redelivery attempt via the Couriers Please portal (valid for 6 business days).
Re-delivery fees may apply if no one is available at the arranged time.
Redirection to a new address may cause delays and incur additional costs.

4. COLLECTION OPTIONS

If your parcel is held at a depot or Collection Point:

You have 5–6 business days to collect it before it is returned to the sender.
Bring photo ID when collecting.
Depot collections must be arranged in advance.

5. DELIVERY ISSUES

If your parcel is marked “delivered” but not received, please check:

Secure areas around your property
With household members
Your building’s mailroom or reception (if applicable)

If your parcel is damaged, missing items, or contains incorrect items, please contact us directly. We’ll assist with next steps and liaise with the courier if needed.

6. SIGNATURES AND SAFE DROP

If a signature is required and no one is available, the parcel will be redirected to a Collection Point or depot.
If safe drop is allowed, the courier may leave your parcel in a secure location. Unsafe locations (e.g., busy street frontage, apartment entries) will not be used.

Return & Refund Policy

We’re committed to resolving any issues quickly and fairly, offering support for returns, refunds, and replacements in line with Australian Consumer Law. Our team is here to help with damaged, faulty, or change‑of‑mind returns.

Read Return & Refund Policy

Return and refund policy

We are dedicated to resolving any issues that occur while serving our valued customers. We’d love to hear your feedback on how we can do better, as we’re always working to improve our service. Please feel free to send us an email at support@heyhey.com.au with any suggestions, advice, or complaints.

1. Before you return an Item

If you'd like to return a product, please email us first. Our friendly customer service team will provide the return address and guide you through the process.

Our warehouse functions as a dispatching center only; they are unable to accept returns or sell products in person.
Contact support@heyhey.com.au for proper assistance.

2. Damaged and Defective items during transit

We apologize if you receive a damaged item. We use high-quality materials to package our products securely, but if damage occurs during transit, you are entitled to a replacement or refund.

Photos and/or videos of the item will be requested.
Our team will review your claim and respond with further instructions.

3. Faulty items

Minor issues: We provide spare parts to resolve the problem.
Major issues: We will collect the item for repair. If it cannot be repaired, we will provide a replacement.
To return a faulty or damaged item, please email us at support@heyhey.com.au.

4. Change of mind returns

Items can be returned for a refund or replacement within 14 days, subject to the following:

Products must be in the original packaging and in unused condition.
The refund will be issued minus the original postage, a handling fee, and a 15% administration fee.
Return postage is at the customer's own expense.

5. Late Shipment

If your delivery is delayed, you can email us for your tracking number. While we can request updates from our carriers, we recommend contacting the courier directly to investigate or check for missed delivery attempts.

Estimated Delivery Times:

Victoria: 2–3 business days
NSW, QLD, and SA: 3–5 business days
TAS, WA, and NT: 7–10 business days

6. Purchases made by mistake

Items can be returned within 14 days if they are in original packaging and unused.
Refunds are minus original postage, handling fees, and a 5% administration fee.
Return shipping costs are the responsibility of the customer.

7. Product not as described

We guarantee that all items supplied are as described and fit for their intended purpose. If these criteria are not met:

Your purchase will be replaced or refunded within 14 days of arrival.
Products must be returned in original packaging and unused condition.

8. Marketplace Sellers / Third-Party Sellers Returns

Third-party sellers fulfill and ship their own inventory. When ordering from a marketplace seller, the transaction is directly with them and not HeyHey.com.au.

Sellers have their own specific return policies which may vary from HeyHey’s policy.
Returns must be sent back to the specific seller, not HeyHey.com.au.
Change of mind returns are at the sole discretion of each individual seller.
Always check the specific seller's return policy prior to purchase.